Sometimes a Go cardless Xero reconciliation issue occurs when payment from a customer may come in twice through GoCardless and you then have to return a payment to the customer.

Aside from the embarrassment of this happening, you have to deal with this in xero.

What to do in Xero with a GoCardless Xero reconciliation issue

Once the return of the duplicate payment is made through your ordinary bank account, you need to reconcile this payment as a transfer to the Go Cardless account and then click ‘Mark as Reconciled’ in the Go Cardless account.

 

See Xero help for Go Cardless

Match a GoCardless direct debit form with a contact

 

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